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Game Changing AI for Contact Centres

Designed specifically for modern Contact Centres, DeepCall empowers managers to improve efficiency, optimise agent performance and deliver exceptional customer experiences.

AI Voice Agents

Engage with customers like never before using our AI-powered voice agents. Available 24x7 to respond to enquiries using a dedicated knowledge base and perform customisable actions.

Call Content Analytics

Analyses every call for insights on outcomes, caller sentiment and agent performance. Provides invaluable data for quality assurance, reporting and analytics.

Automated QA

DeepCall provides complete QA coverage across all your calls. Automatically score agents based on configurable scorecards and provide individual feedback.

AI-Led Agent Training

Speeds up onboarding with AI-driven training bots that simulate real callers. Customisable scenarios help agents gain essential skills before live customer interactions.

Intelligent IVR

Replaces outdated IVR with natural, conversational call routing. Handles routine enquiries with ease and can even create actions, such as raising support tickets or lost property forms.

AI Agent Support

Enables agents to quickly query a bespoke knowledge base for accurate, contextual answers. Boosts efficiency and improves responses to complex customer queries in high-pressure environments.

AI That Answers The Phone

DeepCall is an advanced AI voice assistant designed to deliver expert resolutions for every customer call. Offering a cost-effective solution, it helps businesses identify trends and support customers without the need for additional staff or replacing existing phone systems. With 24x7 availability, DeepCall ensures no call goes unanswered, seamlessly handling inquiries when agents are busy or unavailable.

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Next Gen AI for Contact Centres